Client Specialist (REMOTE)

SUMMARY

The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation
Support and Management Services. For more than four decades, we have served law firms, insurance companies,
corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive
breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and
back-office solutions to help increase productivity while reducing operational costs.

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

ESSENTIAL DUTIES & TASKS

Communicate status updates to clients via email and phone

Work together with request processing team adjusting and re-issuing requests.

Collaborate with clients solving issues/concerns

Solid ability to obtain records/materials for case/insurance claim

Record communications to/from clients and records custodians

Work with clients for fee approvals, cancellations, holds, and other items

Highly self-motivated

Dependable

Excellent time-management skills

Dedicated to quality work

Strong analytical and problem-solving skills

Exceptional focus on priorities

Proven proficiency in Microsoft Word, Excel, and web browser search engines

Performs other duties as assigned.

 Knowledge, Skills and Abilities:

Excellent verbal and written communication skills.

Commitment to excellence and high standards.

Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

Strong interpersonal skills.

Ability to deal effectively with individuals at all organizational levels.

Good judgment and ability to make timely and sound decisions.

Creative, flexible, and innovative team player.

Ability to work independently and as a member of various teams and committees.

Acute attention to detail.

WORK ENVIRONMENT

Must be able to work with all staff to ensure the standards of MCS are met.

Attitude--Presents self to customers with appropriate attitude.

Privacy-- Respects customer privacy. Maintains a secure and trusting work environment.

Phone Etiquette-- Follows department standards.

Appearance--Maintains an appropriate professional appearance.

Customer Waiting--Provide service to customer keeping the client informed of progress.

MCS education--Meets all department educational requirements.

EQUIPMENT SOFTWARE 

Proficient in MS Office and Google Apps

Proficient with MCS portal sites

Proficient with MCS Direct Admin Site

Proficient with MCS Direct Site

ADDITIONAL POSITION INFORMATION

Starting Rate; $18 hourly

Hours: 9am to 5pm, Monday through Friday (West Coast)

Required: successful completion of Background and Drug Screens