Client Success Associate

Mintz Group specializes in uncovering the truth through investigative services and is seeking a Client Success Associate for their Disputes practice. This role provides essential administrative and client engagement support throughout the project lifecycle, ensuring accurate documentation and effective communication.

Responsibilities

• Open new matters in accordance with practice protocols
• Conduct conflict checks in collaboration with legal and compliance teams
• Prepare and issue engagement letters and related documentation
• Track and maintain records for ongoing matters using firm platforms (e.g., SharePoint, HubSpot)
• Track incoming Requests for Proposals (RFPs) and assist with proposal submissions
• Prepare, send, and follow up on proposals using approved firm templates
• Assist in structuring, issuing, and managing retainer agreements
• Monitor proposal status and timelines, including follow-up with clients and internal stakeholders
• Draft and format client-facing documents using approved templates
• Manage routine client correspondence and follow-up under supervision of Disputes leadership
• Ensure all communications reflect firm standards of tone, clarity, and professionalism
• Coordinate with investigators, researchers, and legal team members to support timely case progress
• Maintain up-to-date project records and timelines in proprietary databases
• Assist in process improvement efforts within the Disputes practice by identifying administrative bottlenecks or gaps
• Participate in case tracking, scheduling, and administrative reporting

Skills

• Demonstrated Experience: In administrative support, legal assistant, or client service experience, preferably in a law firm, investigative practice, or legal services organization
• Case and Client Administration: Familiarity with conflict check processes, legal engagement documentation, and client proposals
• Technical Skills: Proficiency with systems such as SharePoint, HubSpot, or similar client/case tracking tools
• Communication: Strong written communication skills with attention to professional tone, formatting, and client-facing presentation
• Organization: Exceptional attention to detail and ability to manage administrative workflows and meet deadlines
• Collaboration: Demonstrates strong coordination skills, working effectively across teams to support smooth case progression
• Adaptability: Handles shifting priorities and deadlines with professionalism; able to adjust support across multiple cases
• Education: Undergraduate degree required
• Multilingual candidates are encouraged to apply

Benefits

• Comprehensive medical coverage
• Parental leave
• Generous PTO policy

Company Overview