Client Success Manager
Leadership Connect is a premier information service dedicated to developing relationships that impact decisions in government, business, and media. They are seeking a Client Success Manager to enhance client experiences, drive user engagement, and provide solutions to client challenges.
Responsibilities
- Driving user engagement through meetings with key account users both virtually and in person
- Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
- Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
- Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
- Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
- Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers
Skills
- 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
- Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
- Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
- Strong organizational and time management skills
- Proficient with a CRM, preferably Salesforce
- You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
Benefits
- Awesome medical insurance plan
- Dental Insurance
- Life & Disability insurance
- Flexible spending accounts
- Unlimited PTO!
- Eleven Paid Holidays
- $3,000 Employee Referral Program
- Employer contribution to 401(k) plan
- Rewards and recognition programs
Company Overview