Client Success Manager, Shopper & Retail Media
Jun Group is a technology company focused on empowering consumers and advertisers through intelligent advertising. They are seeking a Client Success Manager specializing in Shopper and Retail Media to manage retail media campaigns, ensuring execution while driving performance and revenue growth.
Responsibilities
- Serve as the primary client contact for shopper and retail media accounts, ensuring exceptional client service and long-term partnerships
- Partner with Campaign Managers and Ad Operations to deliver high-performing retail media campaigns across DSPs, commerce platforms, and programmatic channels
- Translate client goals into omnichannel campaign strategies that drive measurable sales and brand growth
- Provide strategic performance updates with clear, actionable insights to optimize campaigns and maximize ROI
- Collaborate with Sales to uncover upsell and cross-sell opportunities within shopper and retail media networks
- Act as the bridge between clients, retailer partners, and internal teams, ensuring flawless execution and alignment
- Maintain deep knowledge of client objectives, historical performance, and retail media best practices to strengthen relationships
Skills
- 1+ years of experience in digital media, retail media, shopper marketing, or programmatic advertising
- Familiarity with DSPs (The Trade Desk, DV360, Xandr), retail media platforms (Amazon Ads, Walmart Connect, Criteo, CitrusAd), and analytics tools
- Skilled in campaign performance analysis, Excel, and reporting tools
- Highly organized, detail-oriented, and confident managing multiple client accounts simultaneously
- Excellent written and verbal communication skills, with the ability to handle client interactions with professionalism and ease, manage programs effectively, and deliver clear performance updates
- Strong collaboration skills and ability to partner across sales, operations, and retail partnerships teams
- Curiosity about commerce trends, retail data, and omnichannel advertising to continuously improve results
Benefits
- Competitive salary + performance bonuses
- Health, dental, and vision insurance, plus mental health resources
- 401(k) match and generous PTO
- Hybrid work environment (NYC office)
- Free lunch for onsite team members in NYC
- Volunteer Opportunities
- Opportunities for professional development in a high-growth ad tech company
Company Overview