Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Clinical Administrative Coordinator (CAC) plays a key role in supporting day-to-day administrative operations and ensuring seamless coordination between providers, internal departments, and external stakeholders while delivering exceptional customer service.

Responsibilities

• Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times
• Distribute clinical documentation and work products to licensed clinicians for timely review and decision-making
• Serve as a backup resource for other Clinical Administrative Coordinator functions, providing flexible support based on team needs and availability
• Sort and manage incoming communications, including e-faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently
• Purge outdated documents and maintain organized, compliant records in accordance with retention policies
• Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers
• Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary
• Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance
• Crosstrain in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment
• Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality
• Perform other duties as assigned by Clinical Managers or Clinical Administrative Manager, contributing to a high-performing, mission-driven team

Skills

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in customer service or healthcare administration
• 1+ years of data entry experience in a clerical or administrative role
• Experience with Microsoft Word, Excel, Adobe, and general PC navigation
• Experience handling confidential patient information
• Ability to obtain and maintain access to San Diego County's EHR systems and Designated Databases
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:30am - 6:00pm PST Per business need there may be the need to be on-site up to 5 days per week. It may be necessary, given the business need, to work occasional overtime
• Experience in a healthcare setting (hospital, clinic, insurance)
• Familiarity with ICD-10, CPT codes, Medicare/Medicaid
• Call center experience
• Working knowledge of medical terminology

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Company Overview

Company H1B Sponsorship