Collections Specialist III - Home Equity

M&T Bank is a financial institution that specializes in various banking services. They are seeking a Collections Specialist III to manage complex accounts, focusing on areas such as Foreclosure and Bankruptcy, while initiating contact with borrowers and negotiating repayment solutions.

Responsibilities

• Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions
• Initiate contact with customers’ attorneys and Bankruptcy trustees
• Investigate and conduct skip tracing as required
• Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms
• Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions
• Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements
• Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities
• Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight
• Develop an understanding of the business and its functions, processes and operations
• Keep abreast of business and market trends that may affect business department
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Complete other related duties as assigned

Skills

• A combined minimum of 3 years' higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales
• Experience with word processing, spreadsheet and presentation software
• Detail oriented
• Strong verbal and written communication skills
• Knowledge of M&T Bank systems

Company Overview

Company H1B Sponsorship