Communication Specialist

Dealership:
L0105 Lithia Home Office

Lithia & Driveway | Communications Specialist

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Location: Medford, Or (preferred - open to remote)
Compensation Range: $16.85-$24.05/hr, with a typical starting range of
$20.50-$21.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do
Customer Support
Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
Provide support across phone, email, and chat channels
Escalate and document issues appropriately
Operations & Problem Solving
Partner with Shared Services teams to identify solutions and perform root cause analysis
Navigate multiple systems efficiently in a fast-paced environment
Assist with process improvements and knowledgebase updates
Collaboration & Performance
Meet Quality Assurance and performance expectations
Prioritize tasks effectively while maintaining accuracy
Build strong relationships with dealerships, leadership, and cross-functional teams

What You’ll Bring
Minimum 2 years of related experience
Strong attention to detail and a strong sense of urgency
Excellent written and verbal communication skills
Proven ability to manage multiple systems simultaneously
Associate’s degree preferred (not required)
Background in banking, finance, or accounting strongly preferred
Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

We offer a comprehensive benefits package designed to support you and your family, including:  
Competitive pay 
Medical, Dental and Vision Plans 
Paid Holidays & PTO 
Short and Long-Term Disability 
Paid Life Insurance 
401(k) Retirement Plan 
Employee Stock Purchase Plan 
Lithia Learning Center 
Vehicle Purchase Discounts 
Wellness Programs ​

For a more detailed view, visit: www.totalrewards.lithiadriveway.com. 

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.