Content Strategist – Generative AI & User Support

Position Overview

We’re looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You’ll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication.

Key Responsibilities

Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy

Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses

Apply and maintain content standards and best practices across all support channels

Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience

Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines

Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation

Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic

Minimum Qualifications

Bachelor’s degree in English or a related field from an accredited U.S. institution (or equivalent international degree)

2+ years of experience in technical writing or content strategy

At least 6 months of experience writing content for Generative AI applications

Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics

Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms

Experience working with content management systems (CMS)

Familiarity with project management tools

Preferred Qualifications

Experience managing projects in fast-paced, ambiguous environments with competing priorities

Proficiency in data analysis, XML editing, and AI tools

Background in content development for large-scale digital platforms

Experience with mixed-methods research or user testing to inform content decisions

Location: Remote (PST or EST)

Role type: Contract 12 Month Position 

Expected hours: 40 per week 

Benefits:

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Application Question(s):

Do you or will you in the future require any sponsorship to work in the US?

Language:

English  (Required)