Credentialing Manager

Overview

Our mission is Better Health. Our passion is helping others.

 

What’s Your Why?

 

Are you looking for a career opportunity that will help you grow personally and professionally?

Do you have a passion for helping others achieve Better Health?

Are you ready to join a growing team that shares your mission?

 

Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

 

Position Objective:

 

The Credentialing Manager (Operations) is an operational role that is responsible for overseeing the day-to-day activities of the department to ensure smooth and efficient operations. This role will report to the Director of Operations and part of the larger Operations team.   

 

 

Responsibilities:

 

Manage and supervise daily operational activities to ensure they align with organizational goals

Implement and enforce operational policies and procedures

Lead and motivate a team of operational staff

Provide guidance, training, and support to team members to enhance their performance and development

Identify areas for process improvement and implement changes to enhance efficiency

Collaborate with cross-functional teams to streamline workflows

Effectively allocate and manage resources, including personnel, equipment, and budget

Monitor resource utilization and make recommendations for optimization

Implement and maintain quality control standards to ensure the delivery of high-quality products/services

Conduct regular audits and assessments to identify and address areas for improvement

Foster open communication channels between departments to ensure smooth collaboration

Coordinate with other managers to align operational processes with overall organizational objectives

Develop and monitor key performance indicators (KPIs) to track operational performance

Analyze data and prepare reports to inform decision-making

Identify training needs within the operations team and develop programs to enhance skills

Implement ongoing professional development initiatives

Additional duties as assigned

 

 

Position Requirements/ Skills:

 

Bachelor’s Degree in business administration, healthcare administration, or related field required, Master’s Degree preferred

5+ years experience of proven success in an operations management role

Bilingual a plus

Computer literacy in Google Suite and Microsoft Office products.

Demonstrated ability to manage multiple priorities in a fast-paced environment

Ability to handle confidential information in a professional manner

Ability to make sound business judgments

Excellent interpersonal skills and ability to work with and manage a variety of people

Excellent communication skills both written and verbal

Strong leadership and analytical skills

Must be organized and detail-oriented

Ability to build & motivate teams

Possess excellent presentation and organizational skills; ability to collaborate, manage, and expand relationships across the organization and with all levels of management

Physical Requirements:

 

Ability to remain in a stationary position, often standing or sitting for prolonged periods of time

Communicating with others to exchange information

Repeating motions that may include the wrist, hands, and/or fingers

Assessing the accuracy, neatness, and thoroughness of work assigned

Must be able to lift at least 15lbs at times

 

 

Key Attributes/ Skills:

 

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Demonstrated ability to handle data with confidentiality

Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans

Strong interpersonal and presentation skills

Strong critical thinking and problem-solving skills

Must be results-oriented with a focus on quality execution and delivery

Appreciation of cultural diversity and sensitivity toward the target patient population

 

 

Compensation & Benefits:

We offer a compensation w/bonus and a comprehensive benefits package:

Medical, dental, vision, disability, and life

401k, with employer match

Paid time off

Paid holidays