CRM Operations Coordinator
FanDuel Group is the premier mobile gaming company in the United States and Canada. As a CRM Operations Coordinator, you will be responsible for executing the sportsbook merchandising strategy and collaborating with various teams to enhance customer experience.
Responsibilities
- Own the day-to-day merchandising execution for key homepage modules or priority sport areas
- Collaborate with product, trading, and marketing teams to align on promotional and content priorities
- Identify areas for improvement and propose new merchandising ideas or enhancements
- Help train or guide Coordinators on tools, processes, and merchandising standards
- Execute real-time content updates during live events with minimal supervision
- Support team leads and managers with planning around tentpole events and seasonal shifts
Skills
- 1+ years of experience in a fast-paced, detail-oriented environment (sports or ops a plus)
- Strong understanding of U.S. sports, betting markets, and fan behavior
- Ability to juggle multiple tasks, prioritize on the fly, and work under pressure
- Confident communicator and collaborator with cross-functional teams
- Comfortable working nights, weekends, and holidays based on the sports calendar
- Familiarity with CMS, CRM, or content merchandising tools
Benefits
- Array of health plans to choose from (some as low as $0 per paycheck)
- Programs for fertility and family planning
- Mental health support
- Fitness benefits
- Generous paid time off (PTO & sick leave)
- Annual bonus and long-term incentive opportunities (based on performance)
- 401k with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical, vision, and dental insurance
- Life insurance
- Disability insurance
- 401(k) matching program
- Paid personal time off
- 14 paid company holidays
- Paid sick time in accordance with all applicable state and federal laws
Company Overview
Company H1B Sponsorship