Technical Support Officer
The Forestry Commission is the government's forestry experts working to protect and expand England's woods and forests. They are seeking a dynamic individual to provide admin and technical support to Woodland Officers and Field Managers in the Yorkshire and North East Area.
Responsibilities
- Casework facilitation - provide technical support to the Yorkshire and North East Field Team to help optimise the deployment of their skills and knowledge:
- Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include:
- Downloading applications for various schemes
- Preparing template documentation
- Preparing supporting information
- Uploading completed case files
- Updating case work trackers using Excel and Sharepoint Lists
- Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint
- Communicate clearly between local and national teams
- Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks
- Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative
- Maintain and develop the area team’s PowerBI report tracking in-progress casework
- Ad hoc data collation, reporting and file preparation tasks
- Support field team with updates to National regulations and process changes
- Provide basic admin support including dealing with phone queries from the public surrounding felling of trees
Skills
- Ability to learn quickly and adapt to changing/evolving processes
- Good attention to detail. Accuracy inputting data and collating information
- Excellent computer skills with experience of MS Office, Excel essential
- Able to learn new platforms quickly such as internal grant management, CRM and mapping systems
- Ability to follow processes
- Excellent communication skills both written and verbal
- Experience of delivering quality services to a diverse customer base
- Demonstrate previous examples of delivering work in a specific timeframe
- Experience as working as part of a team
- Ability to prioritise and manage a varied workload
- Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers
- Understanding of forestry and woodland management
- Evidence of maintaining Continuous Professional Development
- Experience of using PowerBI
Benefits
- A Civil Service pension with an employer contribution of 28.97%.
- A range of family friendly benefits.
- An environment with flexible working options.
- Learning and development tailored to your role.
- A culture which promotes a diverse and inclusive work environment.
- A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.
- 25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).
- Ability to buy or sell 5 days annual leave.
- 3 days volunteering per year (pro rata).
Company Overview