Customer Assistance Advisor
About This Opportunity
Our remote team is continuing to expand, and we're looking for dependable, people-focused individuals to join us as Customer Assistance Advisors. In this role, you'll provide support to clients throughout the travel planning process by helping organize arrangements, answering questions, and ensuring important details are handled accurately.
This position is ideal for individuals who enjoy working with people, staying organized, and building valuable coordination skills while working from home. No prior experience in the travel field is required training and ongoing guidance are provided to help you succeed.
Responsibilities
Connect with clients to review travel interests, timelines, and planning needs
Help coordinate vacation components including accommodations, transportation, excursions, and cruise options
Review and compare available travel selections using approved booking systems
Keep clients informed regarding reservation status, confirmations, and upcoming steps
Respond to inquiries through email, phone, and online messaging platforms
Assist with schedule updates, itinerary changes, and follow-up requests
Attend onboarding sessions, virtual meetings, and continued learning opportunities
What We Offer
Fully remote work setup
Flexible scheduling designed around independent workflow
Guided onboarding and ongoing training support
Access to supplier platforms and travel coordination tools
Eligibility for travel-related incentives and discount programs
Growth opportunities within a collaborative remote team
Qualifications
Strong communication and customer support abilities
Excellent attention to detail and time management skills
Comfortable working independently in a virtual environment
Familiarity with email, online tools, and basic computer systems
Reliable internet connection and professional work habits
Previous experience in customer service, hospitality, scheduling, administration, or retail is helpful but not required
Requirements
Must be at least 18 years of age
Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved regions