Customer Care Trip Planner

Role Overview

Our growing remote travel coordination team is currently looking for organized and customer-focused individuals to join us as Customer Care Trip Planners. In this role, you'll assist travelers with organizing vacation details, managing reservation-related tasks, and helping ensure each trip is planned smoothly from beginning to end.

This opportunity is ideal for individuals who enjoy helping others, multitasking, and providing strong customer support in a flexible remote work environment. No prior travel industry background is necessary full onboarding, training, and ongoing guidance are included.

Responsibilities

Work with clients to review travel interests, schedules, and trip preferences

Help coordinate travel arrangements including hotels, cruises, transportation, tours, and activities

Search and compare travel options through approved booking tools and supplier systems

Keep travelers informed about reservation progress, confirmations, and itinerary details

Respond to questions and requests through email, phone, and digital communication channels

Assist with booking updates, schedule changes, and follow-up support when needed

Maintain accurate client information and organized planning records within internal systems

Monitor travel promotions, supplier announcements, and destination updates

Participate in virtual onboarding sessions, team trainings, and development programs

What We Provide

Fully remote work setup

Flexible scheduling opportunities

Guided onboarding and training resources

Ongoing mentorship and professional growth support

Access to travel systems, supplier platforms, and industry tools

Eligibility for travel-related discounts, incentives, and recognition programs

Advancement opportunities within a growing remote team

Required Qualifications

Strong communication and interpersonal skills

Excellent organizational abilities and attention to detail

Comfortable working independently and managing multiple tasks remotely

Familiarity with email, online systems, and basic computer applications

Reliable internet connection and professional communication habits

Positive attitude with a willingness to learn and adapt

Must be at least 18 years old

Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions