**Customer Care/Social Media Manager – Delivering Exceptional Experiences at blithequark**
Are you a people person with a passion for creating memorable interactions? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to a unique opportunity to join blithequark as a Customer Care/Social Media Manager. As a key member of our team, you'll be responsible for crafting exceptional customer experiences, driving sales growth, and amplifying our brand's online presence.
**About blithequark**
At blithequark, we're dedicated to redefining the concrete repair industry by providing top-notch services and building strong relationships with our customers. Our mission-driven culture is built on respect, trust, and a commitment to excellence. We believe that our employees are the backbone of our success, and we invest in their growth and development through training, benefits, and career advancement opportunities.
**Benefits of Joining blithequark**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Simple IRA (3% Match) - Eligible after 1 year of employment
* Health insurance benefits, with up to 50% of the Silver plan's value for the employee
* AFLAC Supplemental Insurance Offerings
* 80 hours of ETO accrued over a year, available for use after 90 days of employment
**Key Responsibilities**
As a Customer Care/Social Media Manager at blithequark, you'll be responsible for:
### Appointment Coordination
* Schedule and reschedule sales appointments via inbound and outbound calls
* Maximize efficiency in booking and route planning for our sales team
* Rescue cancellations with professionalism and confidence
* Engage with prospects via social media to drive appointments
### Communication & Customer Support
* Provide timely and accurate responses to customer inquiries
* Maintain detailed records and ensure smooth hand-offs between teams
* Embody the voice of the brand in every interaction
### Marketing & Asset Development
* Assist in creating and editing content for online and offline marketing materials
* Help manage applications for company awards and recognition opportunities
### Social Media Management
* Create and manage a content calendar for multiple platforms
* Monitor and respond to comments and messages
* Analyze social engagement and recommend improvements
### Internal Communications
* Keep internal teams updated on marketing programs and customer feedback
**Qualifications**
To succeed in this role, you'll need:
* Knowledge of customer service principles and practices
* Strong communication skills, both verbal and written
* Proficiency in using office software and comfort with CRM tools
* Accurate data entry and strong attention to detail
* Ability to stay focused in a desk-based, screen-heavy role
* Ability to prioritize tasks and adapt to changing priorities
* Positive, team-first attitude with a high level of professionalism
* Must be fluent in English and authorized to work in the U.S.
* Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms
**Traits We Look For**
We're seeking a team player who embodies the following traits:
* Coachable and open to learning
* Positive attitude and resilience
* Integrity and accountability
* Strong customer focus
* Team-oriented with a drive to win
**Schedule & Work Location**
* Full-Time
* Monday to Friday
* Some flexibility based on workload and events
* On-site at our Goochland, VA office
**Equal Opportunity**
We're an equal opportunity employer and proud of the diverse team we're building. At blithequark, you'll be respected, supported, and given every chance to grow-regardless of your background.
**Apply Now**
If you're ready to join a dynamic team and make a lasting impact, apply now to become the trusted voice behind a company that's redefining concrete repair-one customer at a time.
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