Customer Experience Lead-North Point
Victoria’s Secret & Co. is looking for a Customer Experience Lead who is a values-based leader dedicated to delivering exceptional customer and associate experiences. This role is responsible for driving sales, coaching associates, and maintaining operational excellence within the store.
Responsibilities
- Leading and demonstrating company values within the store
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling
- Conducting associate observations and associate coaching
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer
- Linking results to behaviors and actions to drive top-line sales
- Independently managing labor hours within the store to drive top-line sales and profit
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand
- Demonstrating and leading company policy and procedures
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing
Skills
- Passion for Victoria's Secret Brand
- Demonstrates excellent merchandising skills
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
- A sense of self-awareness with an interest in seeking feedback to improve and develop
- Ability to monitor/track progress and incorporate feedback into decision-making
- Experience with influencing cross-functional partners in informal and formal settings to get things done
- Ability to work nights, weekends, and a flexible schedule
- Ability to stand for long periods and frequently bend, kneel, and lift
- Ability to use technology (headsets, mobile devices, computers)
- 1 year of retail experience preferred
- Experience directing other individuals in the performance of their job duties preferred
Company Overview