Customer Profit Strategist

About Mangomint

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

About the Role

We’re looking for a sharp, resourceful, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is built for someone who loves working directly with customers, knows how to think on their feet, and can confidently lead conversations around strategy, structure, and outcomes.

Your main job? Help our customers grow their profit through Mangomint’s most powerful tools—flows, memberships, packages, rebooking campaigns, and more.

This role is 75% live customer calls and 25% strategic outreach and campaign follow-up. If you're energized by direct impact, real conversations, and problem-solving in real time, keep reading.

Why This Role Matters

This team is still early—but we’re building something with serious momentum. Our job is to make sure customers actually use the powerful tools they're paying for—and when we do that right, they stay longer, grow faster, and make more money.

You’ll be on the frontlines of that. Helping businesses implement profit-driving strategies, refining our outreach and messaging, and shaping the future of this team alongside us.

Lets be honest…

This role isn’t for someone who needs rigid structure or step-by-step instructions. You’ll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We’re figuring things out as we go, and we want someone excited by that—not overwhelmed by it.

In this role you will:

• Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using Mangomint tools

  Guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy

  Think on your feet—every call is different, and the customer often doesn’t know what they need until you uncover it with them

  Follow up with leads from outreach campaigns and promo pushes to drive bookings and conversions

  Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)

  Help track and manage pipeline in Airtable and Salesforce (don’t worry, we’ll train you up)

  Collaborate cross-functionally to build smarter processes, share customer insights, and refine what works

  What We’re Looking For

  • 2+ years experience in customer success, onboarding, or sales-like environments

    Strong presentation and verbal communication skills—you can own a Zoom room

    Comfort navigating ambiguity—our calls don’t follow a script, and no two are the same

    Confidence talking strategy: you’re not afraid to ask questions, pitch ideas, or challenge assumptions

    Highly organized with a systems mindset (experience with Airtable, Notion, or Intercom is a plus)

    Ability to work independently, move fast, and handle multiple tasks without letting anything drop

    Bonus: industry experience (salon, medspa, wellness), or previous use of Mangomint

    What You’ll Love About Mangomint

    • Health, dental, vision, life & LTD insurance

      Generous monthly wellness budget for gym memberships, yoga, etc.

      Premium subscription to the Calm app & One Medical membership

      Flexible and unlimited PTO

      401k plan available (no matching)

      Employee stock option program

      Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).