Customer Representative – Travel

We're a remote travel team hiring a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers, answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with flexible scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities
Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
Offer personalized travel recommendations based on each client's preferences and needs
Address customer concerns and complaints promptly with a solutions-focused approach
Process booking documentation and maintain accurate client records
Build and maintain long-term client relationships to support satisfaction and retention
Efficiently manage and resolve customer concerns with professionalism
Stay current on travel trends, industry updates, and supplier offerings to better serve clients
What Were Looking For

Customer-first mindset with strong communication skills
Experience in customer support, hospitality, or tourism preferred
Reliable, organized, and capable of multitasking
Comfortable navigating online systems and digital booking tools
Passionate about travel and delivering excellent service

Technical Requirements

Laptop or desktop computer.
Reliable broadband internet connection.
Smartphone for communication and updates.

What We Offer

Work-from-home flexibility
Flexible hours
Training and mentorship
Growth opportunities within a growing travel company
Access to industry discounts and travel benefits
Positive and team-oriented culture