Customer Service Expert - French - Greece

Position: Customer Service Expert
Work model: Remote
Location: Greece
Employment type: Full-time
What you will do:
Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to manage/secure their account & passwords

Set-up repairs for hardware-related issues

Listen to see if there are potential sale opportunities

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Maintain high customer satisfaction

What you will bring:
Fluency in French

Advanced English knowledge

Familiarity with iOS and/or MacOS, or comparable technology, is preferred

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

What we offer
Complete support to help you ease your relocation to Greece (Athens or Thessaloniki), we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Free online Greek language course