Customer Service - Inside Sales Representative
U.S. Environmental Rental Corporation is dedicated to exceptional customer service, which distinguishes them in the market. The Customer Service & Inside Sales Representative is responsible for responding to client inquiries, processing orders, and supporting the NJ Senior Relationship Manager with special projects and client communications.
Responsibilities
- Respond to incoming calls and communicate with clients and associates regarding inquiries, orders, and when necessary, direct calls to the appropriate department
- Accurately enter and print new orders, processing modifications including cancellations, additions, subtractions, transfers, and rental terminations as required
- Input order details into the company's operating software-Alert IMS
- Relay essential information to technical, sales, purchasing, and delivery/shipping teams using suitable communication methods, including in-person meetings, internal phone calls, email, or video conferencing
- Conduct follow-up communications with clients to provide updates or request documents, order confirmations, quotations, or other necessary information
- Coordinate the inter-office transfer of equipment
- Support inventory and accounting personnel to ensure accurate recording of inventory transactions
- Perform all assigned tasks diligently and professionally as directed
- Respond to client emails and calls for the NJ Sales Rep
- Prepare quotes for rentals and product sales for the NJ Sales Rep
- Place purchase orders, arrange delivery, and send contracts for billing
- Organize marketing initiatives like giveaways, trainings, and luncheons
- Pursue and develop leads
- Gather customer feedback
Skills
- High school diploma
- Excellent verbal and written communication skills
- Familiarity with Microsoft Office products: Word, Excel, and Outlook
- Experience in customer service or sales
- Knowledge of environmental sciences
- Familiarity with environmental equipment
- Interest in, or willingness to learn about, environmental technology and its applications
Company Overview