Customer Service Representative

• Job Overview*

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers...
• Responsibilities*

- Interact with customers over the phone and in person to provide and process information in response to inquiries, concerns, and requests about products and services

- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, transactions, comments, and complaints

- Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller

- Utilize computer technology to handle high call volumes

- Perform data entry tasks accurately and efficiently
• Qualifications*

- Four year degree preferred

- Proficient in English; multilingual abilities are a plus

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities

- Experience in customer service or related field is preferred

- Knowledge of call center telephony and technology

- Familiarity with office software and computer systems

- Ability to handle cash transactions is desirable

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:
• 8 hour shift

Experience:
• Customer service: 2 years (Required)

Ability to Commute:
• Girard, KS 66743 (Required)

Ability to Relocate:
• Girard, KS 66743: Relocate before starting work (Required)

Work Location: In person

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