Customer Service Representative
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. They are currently seeking a Customer Service Representative who will provide customer service support by obtaining, analyzing, and verifying order information, ensuring high levels of customer satisfaction.
Responsibilities
- Answer phone calls from customers placing orders as well as provide sales quotes
- Work closely alongside outside sales representatives with customer orders and quotes
- Assist walk-in customers in the showroom with questions and order placement
- Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
- Research product solutions for customers to solve field-project issues
- Hours of operation are Monday to Friday, day shift only. Flexibility to work extended hours as needed
- This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals
Skills
- Related experience in a similar position
- Knowledge of closet design, closet components, or building materials experience a plus
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative
- Strong sense of drive and creativity
- Proficient with Word and Excel
- High School graduate, some college courses preferred
- Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
- AS400 experience preferred but not mandatory
Benefits
- Group insurance program (medical, dental, vision, life, disability, etc.
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Paid vacation and holidays
Company Overview