Customer Service Representative Call Center - W...

Remote, USA

Posted Jun 13, 2026

Full-time

<div>On-site training and then working from home. Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? </div><div> </div><div>At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Customer Service Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  </div><div>   </div><div>Where great benefits lead to a life fulfilled. </div><div><ul><li>Competitive Pay </li></ul></div><div><ul><li>Medical/Dental/Vision/401K opportunities </li></ul></div><div><ul><li>Travel discounts </li></ul></div><div><ul><li>Credit Union Membership </li></ul></div><div><ul><li>Tuition Reimbursement </li></ul></div><div><ul><li>Professional Counseling & Family Support </li></ul></div><div><ul><li>Growth and Development Opportunities </li></ul></div><div>*Benefit eligibility will vary by position </div><div> </div><div>As a Customer Service Representative, a typical day will include: </div><div><ul><li>Communicate with potential owners via telephone to resolve customer service concerns and answer questions. </li></ul></div><div><ul><li>Promote awareness of brand image internally and externally. </li></ul></div><div><ul><li>Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling. </li></ul></div><div><ul><li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information.  </li></ul></div><div><ul><li>Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. </li></ul></div><div><ul><li>Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension. </li></ul></div><div> </div><div>Guest Experience and Company Standards </div><div><ul><li>Interact with colleagues and guests professionally and promptly. </li></ul></div><div><ul><li>Contribute to team goals. </li></ul></div><div><ul><li>Maintain confidentiality of proprietary materials and information.   </li></ul></div><div><ul><li>Always follow company policies and safety procedures. </li></ul></div><div> </div><div>To Become a Customer Service Representative at HVC: </div><div><ul><li>Available to work various shifts, holidays, and both weekend days. </li></ul></div><div><ul><li>Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. </li></ul></div><div><ul><li>Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. </li></ul></div><div><ul><li>Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  </li></ul></div><div><ul><li>#CallCenter #ihvocc</li></ul></div>Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Customer Service Representative Call Center - W...

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