Customer Service Representative - ICF

Contract Type

Contract to Perm

Location

Remote (New Jersey Only)

Pay/hours for position

$16+/hr (varies by location), 8am-5pm (hours may vary)

Minimum Requirements:

 • High school diploma or equivalent
 • 2+ years of professional work experience
 • 2+ years of proficiency with Microsoft Word, Excel, and other MS Office programs
 • Strong written and verbal communication skills
 • Ability to focus on repetitive data tasks with strong attention to detail
 • Ability to sit for prolonged periods while working on a computer
 • Reliable high-speed internet and a quiet workspace
 • Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in business processing or back-office support
 • Prior customer service or sales experience
 • Strong computer and data-entry accuracy
 • Ability to multitask with strong organizational skills
 • Typing speed of 45–50 WPM
 • Strong problem-solving and critical thinking skills
 • Positive attitude and professionalism
 • Ability to work limited overtime as needed

Responsibilities of position:

• Handle inbound and outbound calls with commercial energy customers
 • Assist customers with billing, payments, and account questions
 • Review and process energy incentive applications
 • Support customers through phone, email, and online chat
 • Maintain detailed and accurate account documentation
 • Follow all compliance and confidentiality guidelines
 • Perform additional administrative and back-office duties as needed

 • To be considered for this position you must be a current resident of New Jersey.