Customer Service Representative/Client Relations
Midwest Disability is a law firm specializing in Social Security Disability. They are seeking a highly motivated and organized individual to work as a Hearing Technician/Hearing Support in their Hearing Department, providing excellent customer service and assisting clients with their claims at the hearing level.
Responsibilities
- Respond to phone calls, inquiries, emails and other communication from clients, Social Security, and attorneys concerning claims
- Order, follow up on, review and submit medical records/evidence for court preparation
- Gather and document information from clients
- Prepare file for paralegal and attorney review
- General office duties include: faxing, scanning, copying, emailing, mailings, internet research, and data entry
Skills
- Minimum of High School Diploma or GED equivalent, some college preferred
- At least one-year prior experience in an administrative support, customer service or related position
- Strong typing skills including 10-key and ability to type 50-60 wpm
- Strong oral and written communication skills
- Able to express ideas clearly and concisely, and adapt messages to a variety of audiences
- Proficiency in Microsoft Office, especially Word, Excel, Outlook
- Prior experience in a legal setting
Benefits
- Medical, dental, vision, 401k, and supplemental benefits offered as eligible
- Paid Short Term/Long Term Disability and Term Life Insurance
- PTO and Paid Holiday
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Company Overview