Customer Success Manager
Iris AI is transforming how enterprise revenue teams manage RFPs and compliance documentation. The Customer Success Manager will act as a strategic partner for clients, ensuring they maximize value from the platform and drive product adoption and account growth.
Responsibilities
- As a full-time member of our Customer Experience team, you will play a critical role in deepening product adoption and driving long-term growth for Iris
- You’ll act as the strategic advisor for our clients, ensuring they realize maximum value from our product while identifying opportunities for account expansion
- Find critical areas for intervention to boost product usage and drive renewals
- Hunt for growth potential and upsell opportunities to maximize the lifetime value of every account
- Strategize with key stakeholders to incorporate Iris into our customer’s processes and deliver tailored training and change management plans
- Serve as the primary point of contact for assigned accounts, voicing their needs, and making your champions look really really good
- Drive feature adoption and identify growth opportunities within existing accounts
- Send them quotes
- Collect commissions
- Collaborate with Product and Engineering teams to communicate customer needs and feature requests (and be ready to vibe code said feature requests)
- Design and test automated customer messaging
- Help us hone in on the best ways to automate the customer lifecycle
Skills
- 1+ year of experience in SaaS customer success or Account Management roles
- Strong preference for candidates with experience in the AI or RFP software industries
- Strong technical aptitude and ability to quickly learn new software platforms – both our product and the ones we use internally
- Ability to dive deep into a customer's use case and business and recommend creative, relevant, and impactful solutions to them
Benefits
- Health benefits package (including medical, dental, vision)
- Unlimited PTO
- Employee Assistance Program
- Flexible Spending Accounts
- 401(k)
Company Overview