Customer Success (Sales and Customer Service)
ThreadBeast is focused on enhancing customer retention, and they are seeking a Customer Success Specialist to engage directly with members. The role involves conducting calls to gather feedback, addressing concerns, and utilizing sales techniques to maximize customer satisfaction and retention.
Responsibilities
- Conduct 75+ inbound and outbound calls daily to gather customer feedback, address concerns, and retain memberships
- Identify customer pain points and skillfully highlight ThreadBeast’s value proposition to prevent cancellations
- Use proven sales techniques, including objection handling, upselling, and consultative selling, to drive retention
- Resolve customer issues efficiently through phone calls and support tickets
- Maintain up-to-date knowledge of ThreadBeast’s products, pricing, and industry trends to enhance customer interactions
- Act as a feedback loop, sharing key customer insights and retention trends in team meetings
- Collaborate with leadership to refine retention strategies and product offerings based on customer feedback
Skills
- 1+ years of experience in sales, customer retention, or customer support (subscription-based experience is a plus)
- Proven success in a high-volume call environment, demonstrating strong objection-handling skills
- Proficiency in MS Office and Google Suite (especially Google Sheets)
- Excellent written and verbal communication skills with the ability to engage and persuade customers
- A team player with a proactive, problem-solving mindset
- Ability to adapt and thrive in a fast-paced, dynamic environment
- Must be able to pass a criminal background check
Company Overview