Customer Support Associate

About the role
We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits.
You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed.

What you'll do
Respond to patients via live chat and email with professionalism and warmth
Assist with appointment bookings and general inquiries
Complete support-related administrative tasks
Make occasional outbound phone calls when required
What we’re looking for
Exceptional written English — clear grammar, natural tone, and strong attention to detail
Experience in chat or email-based customer support
A friendly, customer-first approach to communication
Confident verbal communication for occasional phone calls
Proactive, organised, and comfortable working independently
Previous experience in healthcare or appointment-based services is a bonus
Schedule
Monday to Friday (Saturday and Sunday off):
10:00am – 7:00pm AEST/AEDT (8:00am –5:00pm Philippines time)
Each shift includes 30 minutes of paid break plus a 1-hour unpaid break
Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated.

What we offer
PHP 37,000 per month, paid via our Employer of Record (EOR)
Permanent, full-time employment — not contractor or freelance work
Top-tier private health insurance
Paid annual leave and paid public holidays
All work equipment provided (laptop, headset, peripherals)
100% remote, work-from-home role
A stable, long-term role with consistent hours
A respectful, fast-paced team that values your contribution
Genuine opportunities to grow with us over time
How to apply
If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.