Customer Support Hero

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:

Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients

Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.

Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.

Product awareness: Stay informed on new releases and update relevant support materials.

You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.

• Fluent in English, with clear communication skills

  Comfortable using digital tools and eager to learn new ones

  Excited about inclusive democracy and citizen participation

  Analytical and enjoy learning from data

  Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

• You enjoy building relationships and helping people

  You’re self-driven but love working with a team

  You stay calm under pressure and adapt easily

  You care about doing meaningful, quality work

• Experience in client support

  Additional languages (French, Spanish, German, etc.)

  Even if you don’t check every box, we’d love to hear from you if you're motivated and excited about the role!

  
  What can you expect from us?

  • The chance to make social impact at scale by helping governments engage their communities

    A key role in our transition from startup to global scale-up (we're 50+ and growing)

    Room to grow from a support role into a broader, relationship-focused position

    A supportive and fast-paced team culture with a strong sense of ownership and collaboration

    A dynamic international team that balances serious work with fun along the way

    An informal work environment with open communication and full transparency

    Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup

    A competitive compensation package:

    $30,000–$35,000 USD gross annually

    26 paid time off days

    $1,000 annual professional development budget

    Unlimited access to mental wellbeing support (OpenUp)

    Flexible remote work options

    Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.