Customer Support Representative in EST Time Zone (100% remote)

Newsmatics is an independent, privately held global News Tech company headquartered in Washington, D.C., focused on news technology platform development. Our activities cover media monitoring, custom media analysis, and advanced intelligence software applications. The company’s product line includes EIN Presswire, Affinity Group Publishing, Newsmatics News Index, and Perspectify, among others. Our workforce consists of a global network of talented individuals focused on providing clarity and increasing transparency with respect to news content, while simultaneously striving to help fill local news deserts.

Who are we looking for?

Are you enthusiastic about global information and the news industry? Do you have a keen eye for detail, a strong sense of responsibility, and customer service experience? If so, join our fast-paced environment as a Customer Support professional ensuring the reliability of information shared on our platform and leaving a lasting positive impression on every customer interaction.

As a Customer Support Representative, you will review, and moderate user-generated content on our platform and respond to user inquiries via phone and email. 

We are searching for candidates who can work:

8-hour workday (12:00 PM – 8:00 PM EST)

Responsibilities:

Monitor and review user-generated content to ensure compliance with guidelines and standards

Respond to user inquiries and provide excellent customer support through email and phone

Handle inbound and outbound calls 

Identify and escalate potential issues, trends, and concerns to the appropriate teams

Collaborate with the customer support team to improve moderation processes and tools

Maintain a high level of accuracy and attention to detail in all tasks

Participate in regular customer support meetings and training sessions

Requirements:

Proven experience or educational background in journalism, social sciences, media, or a related discipline

Previous experience in a customer support or call center role

Excellent phone, verbal, and written communication skills along with active listening

Strong understanding of content moderation best practices

Critical thinking and analytical skills

Ability to multi-task, set priorities, and manage time effectively in a remote environment

Native or proficiency in English (C1)

What we offer:

An opportunity to work on innovative projects for a socially responsible international company

Fully remote position

Continuous opportunities for career growth

Knowledgeable and friendly team

Please ensure to include your CV in English when submitting your application.

Newsmatics Inc., 1025 Connecticut Avenue NW, Suite 1000, Washington, DC 20036

Location

Remote

Department

Customer Support

Employment Type

Employee

Minimum Experience

Entry-level

Compensation

11.50 USD/hr