Customer Support Specialist II

apree health is a company on a mission to build an integrated health network that enhances health navigation through data-driven personalization. They are seeking a Customer Support Specialist II to provide support for various customer inquiries and ensure a high standard of service in a fast-paced environment.

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST

Skills

• 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech savvy- the ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• Medical office experience preferred but not required
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Spanish speaking and writing skills are a plus

Benefits

• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

Company Overview

Company H1B Sponsorship