Customer Support Specialist - Remote (anywhere in the US) Little Rock, AR

Company:
ClaimsPro LP - International Programs Group

Customer Support Specialist - Remote (anywhere in the US) Little Rock, AR

 
 
We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas!
Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:
Provides administrative support for client claims

Maintains Claim Databases

Sets up all new claims within the required time frame

Answer all phone calls for client programs

Provides follow up to all open claims in client systems and claim files

Fills in on other programs when needed

Attends monthly team meetings

Other duties as assigned

Qualifications:
Education and/or Experience   
High School Diploma or Equivalent required

Bachelor’s degree is preferred

Computer Skills
Proficient in Microsoft Office 

Competencies
Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.

Excellent time management skills

Strong Communicator (verbal and written)

Ability to multi-task and handle high volume of concurrent tasks

Work collaboratively with others inside and outside the company

Environment/Working Conditions:
Only US residents will be considered

Dynamic environment with tight deadlines, number and changing priorities

All prospective employees must pass a background check

Office environment including prolonged periods of computer use

Remote working, but may be called into work in the office temporarily or permanently at any time

Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates.  Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  We welcome resumes submitted directly from candidates.