Customer Training Specialist

About Limble

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on Limble every day to streamline their maintenance operations, reducing costs and equipping their teams for success.

What sets us apart? Our software is easy to use and we truly care about the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value.

About the Role

We're looking for a Customer Training Specialist to ensure our customers are empowered to leverage our platform to its fullest potential. This role will provide one-to-many and self-serve training resources to support our customers at scale.

Responsibilities:

Evaluate the customer journey by customer segment, leverage customer feedback, and determine the right mix of educational offerings and delivery mechanisms to maximize effectiveness.

Deliver client-facing training and webinars that are easy to absorb across a wide variety of business and technical users across all levels of the organization.

Plan, advertise, facilitate, and report on virtual training including webinars, on demand videos, learning hours, etc. to be sure customers are achieving value.

Monitor training effectiveness and customer satisfaction and respond quickly to make improvements to content.

Support new products/programs to ensure successful launch and adoption.

Leverage data to assess effectiveness of instruction and certify that users are proficient in technology use and are able to meet customer KPIs.

Provide recurring status updates to team and leadership on customer education program success criteria and progress on targeted learning outcomes.

Partner with multiple departments such as Marketing, Customer Success, Product, and Sales to build a world-class customer experience that delivers the right content to the right customer at the right time.

Requirements:

2+ years experience developing and delivering customer training programs, preferably in a SaaS or high growth startup environment

Passion for ensuring a positive customer experience

A high degree of organization and proficiency in leveraging a variety of tools to develop learning resources (e.g. videos, webinars, articles, workshops, etc.) to support key learning programs

Excellent verbal and written communication skills with strong storytelling ability

Self-starter with ability to work independently and to handle multiple projects simultaneously

Excellent attention to detail and a commitment to accuracy and quality

Experience in building successful internal business relationships and also facilitating external conversations at all levels

Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently

Ability to adjust priorities to work efficiently and meet deadlines

Fluency in Spanish a plus

Hours: 9am - 6pm PT

Benefits:

$60-80K depending on experience

Fully remote position

Stock options

Flexible PTO

11 paid company holidays

Paid parental leave

Health, Dental, and Vision insurance

Employer paid Basic Life insurance and Short-Term Disability insurance

Company contribution match for HSA and 401(k)

Monthly employee wellness stipend

Opportunities for Learning and Development Reimbursement

Pet insurance

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.