Data Analyst (7198U), Berkeley IT - #83469
The University of California, Berkeley is a world-leading institution known for its academic and research excellence. They are seeking a Data Analyst to provide IT support related to identity and access management systems, conduct data analysis, and assist in troubleshooting and resolving user account issues.
Responsibilities
- Applies professional data management concepts and defines data/information management policies and procedures to provide IT support to Berkeley campus clients by phone, email, or remote tools
- Troubleshoots, resolves, or appropriately triages complex login and user account issues, including: identity collisions and orphaned records; Multi-Factor Authentication (MFA) issues; issues related to campus Identity and Access Management (IAM) services
- Uses CalNet Admin Tools as well as database access tools, including LDAP and PostgreSQL tools
- Researches, gathers, and analyzes information requirements from data providers and users and documents them using formal data definition techniques and naming standards
- Plans, provisions, and documents access requests and other technical service requests for supported Identity and Access Management (IAM) data and services
- Analyzes and determines user needs and makes recommendations on setting up new services and implementing best practices for existing services
- Documents technical requirements and changes in configurations
- Organizes knowledge documentation for easy access while troubleshooting with a customer
- Contributes feedback to, consults with, and collaborates with other technicians, service teams, and business partners on issues that arise during team activities
- Trains and assists junior staff in resolving customer problems
- Develops and/or provides training as needed based on consultation with customers and understanding of technology, including one-on-one and small group training, FAQs, knowledge base entries, and other job aids
- Designs and implements capture of metadata from technical processes such as software design and database management
Skills
- Intermediate knowledge of relevant rules and regulations
- Experience in use and knowledge of common IAM tools such as Duo, Grouper, and Cirrus
- Demonstrated skill at creating technical documentation for complex processes and applications
- Working knowledge of organization IAM requirements, recommendations and policies including security standards
- Demonstrated ability to work effectively and collaborate with individuals and groups from a wide range of backgrounds, experiences, and perspectives
- Demonstrated effective communication and interpersonal skills
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
- Experience using a service management application to take support tickets, document work, and communicate with customers and IT partners
- Experience with remote support and communication tools
- Self-motivated and works independently and as part of a team
- Demonstrated problem-solving skills
- Able to learn effectively and meet deadlines
- Demonstrated service orientation skills
- Strong organizational skills
- Strong analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems
- Ability to represent relevant information in abstract models
- Critical thinking skills and attention to detail
- Bachelor's degree in a related area and/or equivalent experience/training
- Knowledge of data management systems, practices, and standards
- Knowledge relating to logical data design, data warehouse design, data integration, or the management of web content or other unstructured data
- Ability to prepare simple data models under the guidance of more senior professionals
Benefits
- Comprehensive benefits package offered by the University
- Eligible for UC Benefits
Company Overview