Data Integrity Specialist, Performance Reporting
Cambridge Investment Research, Inc. is a growth-focused independent broker-dealer that supports financial advisors with industry-leading tools and services. They are seeking a detail-oriented Data Integrity Specialist to support operational and service activities within the Performance Reporting team, requiring strong communication skills and prior customer service experience.
Responsibilities
- Serve as the primary contact for operational and service activities related to a third party performance reporting system, including troubleshooting issues, managing system activations/deactivations, and providing requested reports
- Deliver professional presentations and conduct both formal and informal training sessions via teleconference or occasional in-person meetings, including offsite presentations
- Perform system maintenance and manage administrative files, proactively identifying areas for system improvement
- Develop and maintain a working knowledge of other company technology systems that interface with departmental systems to effectively troubleshoot inbound inquiries
Skills
- Detail-oriented and proactive
- Strong communication skills
- Prior customer service experience
- Previous performance and wealth reporting experience, especially with the Albridge/Wove platform
- Strong ability to troubleshoot system-related issues
- Interface with vendors
- Provide training to internal associates and financial professionals
- Resourceful problem solver
- Excellent communication skills
- Experience in the financial industry
- Skilled in problem-solving and troubleshooting
- Maintaining accuracy with keen attention to detail
- Strong communicator with excellent presentation abilities
- Capable of training internal and external customers
- Adept at managing multiple tasks and prioritizing effectively
- Thriving in fast-paced environments
- Proficient in Microsoft Office Suite and other relevant financial systems
- Entry to intermediate level of experience in data entry, troubleshooting, and customer service
- Experience in performance reporting software such as Albridge/Wove
Benefits
- Paid time off
- Paid holidays
- Floating holidays
- Medical
- Dental
- Vision coverage
- Short- and long-term disability
- Company-paid life insurance
- Volunteer time off
- Wellness incentives
Company Overview
Company H1B Sponsorship