Delivery Lead

We are looking for a Delivery Lead to own both team leadership and portfolio delivery across NetSuite implementation projects. This role is responsible for ensuring projects are delivered on scope, timeline, quality, and customer outcomes while guiding Project Managers and Consultants, strengthening delivery standards, and driving accountability across the team.

Key Responsibilities

Own portfolio delivery across NetSuite implementations

Serve as final escalation point for delivery, scope, and customer risks

Lead, coach, and develop Project Managers and Consultants

Ensure governance, delivery cadence, and executive reporting across projects

Monitor portfolio performance, including margin, utilization, and delivery efficiency

Partner with Sales/Presales on deal quality and scope clarity

Behavioral Expectations

Act with ownership and make timely, informed decisions

Communicate with confidence, clarity, and professionalism

Balance customer advocacy with scope and margin discipline

Use data to identify risks, challenge assumptions, and drive decisions

Build a culture of accountability, trust, and continuous improvement

What We’re Looking For

Proven leadership of teams in complex ERP delivery environments

Strong NetSuite implementation and delivery experience

Strong financial and operational awareness

Experience managing escalations, project governance, and delivery risk

Ability to coach teams, drive accountability, and improve delivery standards

PMP, Prince2, or equivalent certification preferred

NetSuite certifications strongly preferred