DIT - Junior Technical Support Engineer (Google Cloud) (ON)
Connex Telecommunications Inc. is a trusted Canadian leader in customer experience and managed IT services. They are seeking a Junior Technical Support Engineer (Google Cloud) to support day-to-day operations of client Google Cloud environments while learning from senior technical leaders.
Responsibilities
- Support day-to-day operations of client GCP environments, including IAM, networking (VPCs), compute, and storage services
- Monitor system health, uptime, and performance using established tools and dashboards
- Assist with incident response, troubleshooting, and root cause analysis under the guidance of senior engineers
- Execute routine maintenance tasks, configuration updates, and platform housekeeping activities
- Follow GCP and DIT best practices for security, reliability, and cost awareness
- Assist in monitoring AI and data workloads in production environments, including basic performance and reliability checks
- Support data ingestion and processing pipelines (e.g., Pub/Sub, Dataflow) by validating data flow and flagging issues
- Participate in evergreening activities such as platform updates, API changes, and feature rollouts
- Help maintain consistency between development, staging, and production environments
- Gradually take ownership of defined technical tasks and services for assigned clients
- Participate in client calls and reviews alongside senior team members, building confidence and communication skills
- Document procedures, runbooks, and operational processes as part of ongoing service improvement
- Collaborate with internal delivery, cloud, and security teams to support high-quality service delivery
- Participate in on-call or after-hours support rotations as required
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience
- 0–3 years of experience in a technical support, IT operations, help desk, cloud support, or junior engineering role
- Basic hands-on exposure to Google Cloud Platform (GCP) or other public cloud platforms
- Strong interest in cloud infrastructure, managed services, and modern technical environments
- Solid troubleshooting skills and a willingness to learn in production environments
- Candidates must be legally able to work in Ontario, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
- Google Cloud certifications such as Associate Cloud Engineer or Cloud Digital Leader
- Familiarity with core GCP services such as Compute Engine, Cloud Storage, IAM, and networking
- Basic exposure to monitoring, logging, or observability tools
- Introductory experience with scripting, Infrastructure-as-Code, or automation concepts is an asset
- Strong communication skills and a customer-focused mindset
- French/English bilingualism is an asset
Benefits
- Comprehensive health and dental benefits
- Paid training and certification opportunities
- Structured mentorship from senior cloud and managed services professionals
- Clear growth path into intermediate and senior technical roles
- Exposure to advanced cloud, AI, and enterprise-grade client environment
Company Overview