Doctor QA Specialist

About Homera Health

Homera Health is the team behind the team, building the tech, marketing, and growth engine powering some of today's most successful telehealth brands. As we expand into new verticals, including an upcoming men's health platform, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations management to join us early and help build the next generation of virtual healthcare experiences.

Role Overview

We are seeking a Doctor QA Specialist to ensure the highest standard of patient care through consistent, accurate, and compliant doctor-patient communication.

This role is not a traditional Patient Success position. Instead, it focuses on quality assurance, compliance, and communication excellence across provider messaging.

The ideal candidate has a sharp eye for detail, strong written communication skills, and the ability to evaluate whether medical responses are clear, appropriate, and aligned with company standards.

Key Responsibilities

1. Doctor Messaging Quality Assurance

Review doctor-patient messages across platforms to ensure:

Patient questions are clearly and fully answered

Responses are medically appropriate and aligned with internal protocols

Messaging is human, empathetic, and not overly reliant on canned responses

Identify inconsistencies in tone, clarity, or care quality

2. Compliance & Standardization

Ensure all communication aligns with:

Clinical guidelines

Company policies

Regulatory requirements

Flag any compliance risks or deviations

3. Feedback & Continuous Improvement

Provide structured feedback to providers and internal teams

Identify recurring issues or patterns in communication

Recommend improvements to templates, workflows, and messaging standard

4. Cross-Team Collaboration

Work closely with:

Our CMO

Clinical leadership

Patient Care Teams

Qualifications

Required

Exceptional written English with the ability to assess whether communication is clear, complete, and human (not robotic)

Strong attention to detail with the ability to spot inconsistencies and gaps in messaging

Experience working in high-volume, repetitive communication environments (e.g., Executive Assistant, Customer Service, QA)

Comfortable reviewing large volumes of written interactions with consistency and accuracy

Proficiency in Slack for day-to-day communication and collaboration

Preferred

Experience in healthcare, telehealth, or clinical operations

Familiarity with QA, compliance, or audit processes

Experience reviewing or auditing customer or patient communications

Understanding of tone and voice in patient care settings

Familiarity with tools such as Airtable or ClickUp is an asset

Success Metrics

Consistency and quality of doctor messaging across platforms

Reduction in unclear or incomplete patient responses

Identification and resolution of compliance risks

Improvement in patient experience through clearer communication

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

Flexible working hours

Work wherever you choose.

Fun and casual work environment.

We are a diverse, global team!