E-Commerce and Operations Spcialist

Job Title: Remote E-Commerce Specialist

Job Type: Independent Contractor | Part-Time

About the Role:

A growing e-commerce business is seeking a proactive, customer-focused, and detail-oriented E-Commerce Specialist to support day-to-day customer communication and operational coordination.

This role is ideal for someone with experience in e-commerce platforms and logistics coordination, particularly within platforms such as Amazon, Shopify, or TikTok Shop. The successful candidate will serve as a key support person in ensuring smooth customer experiences, timely responses, and effective coordination with warehouses and logistics partners.

The ideal candidate is organized, responsive, and comfortable handling customer concerns while multitasking across multiple platforms and operational processes.

Key Responsibilities:

Customer Support & Communication

Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary)

Provide accurate updates regarding orders, shipping, returns, and product-related concerns

Maintain a positive customer experience and ensure customer satisfaction

E-commerce Platform Management

Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop

Assist in maintaining smooth day-to-day operations within the selling platforms

Escalate urgent issues or recurring customer concerns when necessary

Logistics & Shipment Coordination

Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests

Assist in monitoring fulfillment-related concerns and ensuring timely resolution

Communicate shipping or operational updates clearly to customers and the client

Operations Support

Work closely with the client to support daily operational tasks and customer-related processes

Assist with organizing information, tracking issues, and maintaining operational efficiency

Support additional administrative or operational tasks as needed

Qualifications & Ideal Traits:

Previous experience in customer service or operations support is required

Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred

Experience coordinating with logistics, warehouse, or fulfillment teams is preferred

Excellent English communication skills (written and verbal)

Strong problem-solving and multitasking abilities

Highly organized, responsive, and detail-oriented

Ability to work independently in a remote work environment

Customer-focused mindset with a professional and solutions-oriented approach

Working Environment:

Remote work setup with reliable internet connection

Part-time role with flexible but responsive availability

Fast-paced e-commerce environment requiring strong communication and organization

Collaborative work setup with direct coordination with the client and operational teams