Entry-Level Service Desk Technician Remote

Department:
Operations

Reports To:
Director of Service Operations

Overview:
Panda Technology is looking for an enthusiastic Entry-Level Service Desk Technician to join our remote support team. This is a great opportunity for someone beginning their IT career who wants hands-on experience in a fast-paced managed service provider (MSP) environment. Training and guidance will be provided to help you grow your skills.

Responsibilities:

Provide first-line support for client tickets via phone, chat, and email

Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications

Assist with password resets, account setup, and user access requests

Document all work performed and update tickets accurately

Follow step-by-step instructions and internal knowledge base articles to resolve issues

Escalate more complex issues to senior technicians when necessary

Participate in regular training and development to build technical skills

Requirements:

Strong interest in IT and customer support

Excellent communication and problem-solving skills

Basic familiarity with Windows operating systems and Microsoft Office applications

Ability to learn new tools and processes quickly

Reliable internet connection and ability to work independently from home

Strong attention to detail and willingness to follow procedures

Preferred (nice to have, not required):

Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects

Experience using remote support tools

CompTIA A+, IT Fundamentals+, or similar certification (or working toward one)