EverPro - Customer Data & Insights Analyst

EverPro is building a CX Operations function from the ground up, and the Customer Data & Insights Analyst is the analytical engine at its center. You will own the data infrastructure, dashboards, forecasting models, and health scoring systems that allow our Customer Success, Implementation, and Support leaders to run their shops and make confident decisions. Reporting to the Director of CX Operations within Revenue Operations, you will work closely with the RevOps, Finance, and Data Analytics teams to build a reporting foundation that scales with the business.

This is a high-impact, high-autonomy role. You will be given the opportunity to design and build the data foundation to drive growth across a portfolio of 17+ product brands. You will be expected to assess the current state, collaborate cross-functionally, prioritize ruthlessly, and build toward a durable reporting infrastructure while delivering value in the near term. Your work will directly support EverPro's revenue and retention goals by giving CX leaders the data clarity they need to act early and act decisively.

Responsibilities:

Retention & Revenue Analytics

Build and maintain the single source of truth for GRR, NRR, MRR churn, and expansion metrics

Align data definitions for key metrics across Finance, Sales, CX, and Analytics teams to ensure single sources of truth

Deliver daily, weekly, and monthly reporting rhythms aligned to CX and Finance needs

Partner with Data Analytics teams to align churn revenue processes across all product lines and close existing gaps

Customer Health & Risk Scoring

Design and maintain customer health scoring models that surface at-risk accounts early

Integrate health score signals into CX leadership reporting and renewal workflows

Build predictive churn models as data coverage matures

Dashboards & Business Intelligence

Own the CX analytics stack: build, maintain, and improve dashboards across Salesforce, Power BI, GuideCX and Customer Success Platforms

Partner with RevOps to align CX reporting to the broader revenue intelligence infrastructure

Define data quality standards and drive remediation when source data is incomplete or inconsistent

Strategic Analytics

Support cross-functional strategic initiatives with data analysis, model inputs, and reporting deliverables

Provide analytical support for annual planning, headcount modeling, and capacity forecasting

Synthesize trends across CS, Implementation, and Support into executive-level insights

Skills and Experience needed for success in this role:

5+ years of experience in analytics, business intelligence, or revenue/CS operations at a B2B SaaS company

Deep proficiency in tools like Power BI, SQL, and Excel - you independently write complex queries and troubleshoot data discrepancies

Strong working knowledge of SaaS retention metrics: GRR, NRR, MRR, churn, expansion

Experience building or maintaining customer health scoring models

Proven ability to work with incomplete, or fragmented data, and to build reliable reporting from it

Comfort operating in ambiguity: you can assess a problem, form a hypothesis, and make progress without waiting for perfect conditions

Strong communication skills - you can translate complex data findings for non-technical CX and executive audiences

Strongly Preferred

Experience with ChurnZero, Gainsight, or comparable CSP

Experience working with multi-product or multi-brand SaaS environments and fragmented data sources

Background in predictive analytics, cohort analysis, or AI applications in a business context

Familiarity with modern data warehouse tools (Databricks, Snowflake, dbt)

Prior experience building an analytics function or establishing reporting standards from scratch

Where: US Remote
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States- if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Compensation: The target compensation for this position is $105,000 to $130,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

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