**Experienced Bilingual Customer Support Specialist – Online Chat (Contract) for Prayer and Meditation App**

Are you passionate about delivering exceptional customer support and passionate about helping people grow closer to God? Do you have a strong fluency in English and bilingual skills in Spanish and/or Portuguese? If so, we invite you to join our dynamic team at blithequark as a full-time contractor for a 4-month contract with the opportunity to renew based on performance.

**About blithequark**

blithequark is a pioneering prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're on a mission to make a meaningful impact on people's lives.

**Why Join Our Team?**

As a Customer Support Specialist at blithequark, you'll be part of a fast-paced and dynamic team that's passionate about making a difference. You'll have the opportunity to:

* Work on a mission-driven project that's impacting lives
* Contribute to building a world-class product and content execution
* Collaborate with a talented team of professionals who share your passion for customer support
* Enjoy a competitive compensation package and flexible work arrangements
* Develop your skills and expertise in customer support, communication, and problem-solving

**Responsibilities**

As a Customer Support Specialist, you'll be responsible for:

* Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
* Collecting and relaying customer feedback to the rest of the blithequark team
* Identifying potential issues and coordinating appropriately with the Development team
* Supporting other Customer Support projects as necessary

**Requirements**

To be successful in this role, you'll need:

* Strong fluency in English and bilingual skills in Spanish and/or Portuguese
* A minimum of 3 years of experience in Customer Support/Service
* Proficiency in software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus)
* Coding knowledge is not required but is a plus
* A reliably strong internet connection (at least 10 MB/s)
* Flexibility to work various shifts, including evenings and weekends, if needed

**What We're Looking For**

We're looking for someone who is:

* Passionate about our mission and values
* Experienced in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese
* Able to learn quickly and adapt to new situations
* Tech-savvy and able to navigate our software and tools
* A team player who is comfortable working in a fast-paced environment

**What We Offer**

* Competitive compensation package
* Flexible work arrangements, including remote work options
* Opportunities for growth and professional development
* A dynamic and supportive team environment
* The chance to make a meaningful impact on people's lives

**How to Apply**

If you're passionate about customer support and passionate about helping people grow closer to God, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to connecting with you!

**About the Contract**

This is a full-time contractor position for a 4-month contract with the opportunity to renew based on performance. The position requires 30-40 hours of work per week, with flexibility to work various shifts, including evenings and weekends, if needed.

**Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

**Contact Information**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at . We look forward to connecting with you!

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