**Experienced Bilingual Spanish/English Customer Experts – Remote Customer Service Representatives**

Are you a motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you possess excellent communication skills in both Spanish and English? If so, we invite you to join blithequark, a global leader in digital business services, as a Bilingual Spanish/English Customer Expert.

**About blithequark**

blithequark is a dynamic and innovative company that delivers cutting-edge digital business services to help the world's top brands streamline their operations and achieve their goals. With a global presence and a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment.

**Benefits of Working with blithequark**

As a valued member of our team, you can expect to enjoy a range of benefits, including:

* Paid Training to help you develop your skills and expertise
* Competitive Wages and a comprehensive compensation package
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being

**Teleperformance and You**

At blithequark, we pride ourselves on our high-tech and high-touch approach, combined with deep industry and geographic expertise. This enables us to make people's lives simpler, faster, and safer, while helping companies adapt quickly to changing needs. As a Bilingual Spanish/English Customer Expert, you will play a vital role in delivering exceptional customer experiences and driving business growth.

**Your Responsibilities**

As a Bilingual Spanish/English Customer Expert, your key responsibilities will include:

* Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues that may arise
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Meeting sales objectives as defined

**Qualifications**

To succeed in this role, you will need to possess:

* Bilingual Spanish/English language skills
* A minimum of 6 months' customer service experience
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* 6 months' Call Center experience, preferred
* Logical problem-solving skills
* Availability to work various shifts
* Ability to use Windows operating systems
* Organization and work prioritization skills
* 6 months' sales experience minimum
* Ability to work independently
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Superior negotiating skills

**Work from Home Requirements**

To ensure your success as a remote Bilingual Spanish/English Customer Expert, you will need to meet the following requirements:

* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
* Clean and quiet workspace

**Why Join blithequark?**

At blithequark, we offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Our team is passionate about delivering exceptional customer experiences and driving business success. As a Bilingual Spanish/English Customer Expert, you will have the opportunity to:

* Work with a global leader in digital business services
* Develop your skills and expertise through paid training and ongoing support
* Enjoy a comprehensive compensation package and benefits
* Collaborate with a diverse and talented team
* Make a positive impact on our communities, clients, and the environment

**How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at to register your interest and submit your application.

**Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

**Employment Type**

This is a full-time remote work opportunity.

**Location**

This role is available to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

We look forward to hearing from you!

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