Senior Onboarding Manager (Acquiring Services)
About the Client
Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payment processing, FX, and banking services through a single streamlined platform. As a principal member of Visa and Mastercard, the company empowers digital-first businesses to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape.
Role Overview
We are looking for a confident and experienced Onboarding Specialist to join the compliance team. The role focuses on managing the end-to-end onboarding process for merchants, with a particular emphasis on acquiring services. The ideal candidate will bring strong expertise from acquirers and exposure to high-risk verticals such as crypto, forex, and adult, ensuring smooth merchant integration while meeting strict regulatory and scheme requirements.
The role involves active communication with international teams.
Key Responsibilities
Mentor and develop a team of onboarding specialists
Oversee end-to-end merchant onboarding processes, ensuring quality and compliance
Act as the key escalation point for complex and high-risk onboarding cases (crypto, forex, adult, etc.)
Ensure alignment with Visa, Mastercard, and internal compliance standards
Collaborate cross-functionally with Sales, Risk, and Compliance teams
Monitor onboarding performance, KPIs, and process efficiency
Drive process improvements, automation, and scalability of onboarding operations
Maintain strong documentation, reporting, and audit readiness
Requirements
4+ years of experience in onboarding, underwriting, or KYC within fintech/payments
Proven experience in card acquiring and merchant onboarding
Prior experience managing or mentoring a team
Strong exposure to high-risk industries (crypto, forex, adult, etc.)
Solid understanding of Visa/Mastercard requirements and payments compliance
Fluent English; additional languages are a plus
Key Soft Skills
Leadership and team development mindset
Strong decision-making and ownership
Excellent communication and stakeholder management
Structured, detail-oriented approach
Ability to operate in a fast-paced, high-growth environment
What We Offer
Opportunity to be part of a fast-growing international fintech.
Work within a collaborative compliance team at the core of the business.
Competitive compensation package.
Flexible working arrangements and supportive culture.
Apply in 2 min to step into a leadership role and take ownership of onboarding operations in a global fintech!