**Experienced Business Program Manager - Digital Customer Success at arenaflex**

Join arenaflex, a global leader in the technology industry, as we embark on a mission to revolutionize the way we deliver customer experiences. As a Business Program Manager - Digital Customer Success, you will play a pivotal role in shaping the future of customer success at arenaflex. With a focus on digital customer experiences, you will be responsible for creating and delivering agile solutions that bridge the gaps between customer and partner needs and business outcomes.

**About arenaflex**

arenaflex is a global technology leader that empowers every person and organization on the planet to achieve more. With a growth mindset, we innovate to empower others and collaborate to realize our shared goals. Our values of respect, integrity, and accountability guide us in creating a culture of inclusion where everyone can thrive at work and beyond. As a Business Program Manager - Digital Customer Success, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.

**Key Responsibilities**

As a Business Program Manager - Digital Customer Success, you will be responsible for:

* **Bridge Gaps**: Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
* **Customer Lens**: Enable digital experiences that are aligned with customer needs, business priorities, and CSAM goals, and that optimize the value realization of digital capabilities.
* **Hyper Focus**: Develop and test 1-2 prioritized digital customer experiences per quarter, from ideation and design through to production PoC, in partnership with E&O Commercial Systems Technology and CSBI Data Science.
* **Get to Scale**: Land and expand each prioritized digital solution across solution areas, customer segments, and regions to magnify impact.

**Qualifications**

To be successful in this role, you will need:

* **Bachelor's Degree in Business, Operations, Finance or related field** AND 6+ years experience in program management, process management, process improvement or software development
* OR equivalent experience
* 3+ years of experience with using data, analytics, and/or metrics
* Experience with end-user facing products and services, focus on UX
* Experience with data analysis experience with Excel, PowerBI, SQR, R, Python/Pandas, or other tools
* Experience in building large scale solutions
* Project management, leadership, and cross-group collaboration skills
* Proficient written and verbal communication/presentation skills through all levels of organization, technical and non-technical
* Analytical aptitude and track record of problem solving and ability to think strategically
* Experience with A/B testing is a plus

**Skills and Competencies**

To succeed in this role, you will need to possess:

* Strong analytical and problem-solving skills
* Excellent communication and collaboration skills
* Ability to work in a fast-paced environment with multiple priorities
* Experience with agile methodologies and digital solutions
* Strong understanding of customer needs and business priorities
* Ability to think strategically and drive business outcomes
* Experience with data analysis and metrics-driven decision making

**Career Growth Opportunities and Learning Benefits**

As a Business Program Manager - Digital Customer Success at arenaflex, you will have opportunities to:

* Develop your skills and expertise in digital customer success
* Collaborate with cross-functional teams to drive business outcomes
* Work on high-impact projects that shape the future of customer success
* Receive training and development opportunities to enhance your skills and career growth
* Participate in arenaflex's culture of innovation and experimentation

**Work Environment and Company Culture**

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:

* Flexible work arrangements, including remote work options
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance

**Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and benefits package, including:

* Base pay range: $115,000 - $200,300 per year
* Benefits and perks may vary depending on the nature of your employment with arenaflex and the country where you work
* Certain roles may be eligible for additional benefits and compensation

**How to Apply**

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to become a Business Program Manager - Digital Customer Success at arenaflex.

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