**Experienced Crisis Support Specialist – 988 Chat/Text Representative | Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to providing a supportive and inclusive work environment that empowers our team members to make a meaningful impact on the lives of those in crisis. As a 988 Chat/Text Representative, you'll play a vital role in our mission to deliver compassionate and sensitive support to individuals seeking assistance through the 988 Crisis and Suicide Lifeline.

**About arenaflex**

arenaflex is a leading organization in the field of crisis support and mental health services. Our team is passionate about creating a safe and non-judgmental space for individuals to share their struggles and receive the support they need. With a strong commitment to excellence and a focus on innovation, we're constantly striving to improve our services and make a positive impact on our community.

**Key Responsibilities**

As a 988 Chat/Text Representative, you'll be responsible for:

* Responding to incoming chat and text inquiries from individuals seeking assistance through the 988 Crisis and Suicide Lifeline
* Upholding performance metrics in accordance with the standards set by the 988 Lifeline
* Engaging with individuals in imminent crisis, utilizing de-escalation techniques, safety planning, and strategies to reduce risk during conversations
* Delivering empathetic and sensitive support to ensure clients feel understood and valued
* Facilitating referrals, coordinating with mobile crisis units, and collaborating with law enforcement in emergency situations as needed
* Completing required Lifeline Simulation Training and participating in annual refresher training
* Attaining a monthly quality assurance score of no less than 85%
* Pursuing certification in crisis support through the American Association of Suicidology (AAS) when eligible
* Establishing and maintaining trust-based, confidential relationships with clients during and after interactions
* Participating in national, state, and local meetings and outreach initiatives as required
* Engaging in ongoing training, supervision, and team meetings to enhance team cohesion and effectiveness
* Contributing to departmental goals and support organizational success through collaboration
* Adhering to all organizational policies, practices, and procedures

**Required Skills**

To succeed in this role, you'll need:

* Exceptional verbal communication and customer service abilities
* Strong time management and multitasking skills
* Proficient in data entry and computer operations, including email communication, recordkeeping, and database management
* Competent in interpreting and responding to various documents and client inquiries
* Ability to present information clearly to individuals or groups

**Qualifications**

We're looking for candidates with:

* A Bachelor's Degree is preferred; however, candidates with a high school diploma or equivalent combined with relevant experience will be considered
* A minimum of one year of experience in crisis management, mental health, or substance abuse support is required
* Prior experience in crisis communication utilizing chat or text is essential
* A background in Health and Human Services is preferred

**Career Growth Opportunities**

This position offers the potential for professional development through ongoing training, supervision, and the opportunity to acquire certification in crisis support, enhancing your skills and career trajectory within the field.

**Work Environment and Company Culture**

As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. arenaflex values work-life balance and offers a range of benefits to support your well-being, including:

* Flexible scheduling and remote work options
* Comprehensive training and professional development opportunities
* Collaborative and inclusive team environment
* Opportunities for career growth and advancement
* Competitive compensation and benefits package

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* Salary: $45,000 - $60,000 per year, depending on experience
* Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off
* Perks: Flexible scheduling, remote work options, and a range of employee discounts and perks

**How to Apply**

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

**Important Notes**

This role is remote; however, candidates must already reside in the Tampa Bay, FL area to be eligible. Initial training will be conducted in person at our Clearwater administrative office for a duration of three weeks.

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