**Experienced Customer Care Specialist II – Remote Outbound Call Center**

At arenaflex, we're dedicated to providing exceptional customer experiences that drive business growth and satisfaction. As a Customer Care Specialist II in our remote outbound call center, you'll play a vital role in delivering top-notch support to our valued customers, dealers, and state motor vehicle agencies. If you're passionate about delivering world-class customer care and have a knack for problem-solving, we want to hear from you!

**About arenaflex**

arenaflex is a leading provider of innovative solutions for the automotive industry. Our cutting-edge technology and dedicated team of experts enable us to deliver exceptional results for our clients. As a remote Customer Care Specialist II, you'll be part of a dynamic team that's committed to excellence and customer satisfaction.

**Your Role**

As a Customer Care Specialist II, you'll be responsible for providing exceptional customer care through various channels, including email, phone, and fax. Your primary functions will include:

* Responding to customer inquiries and resolving issues in a timely and professional manner
* Engaging with customers to determine their needs and provide personalized solutions
* Making outbound calls to dealers and state motor vehicle agencies to obtain vehicle title status and resolve issues
* Utilizing arenaflex proprietary software for research, data entry, and account follow-up activity
* Maintaining workflow standards and adhering to company policies and procedures
* Attaining production and quality goals

**Key Responsibilities:**

* Respond to email messages, faxes, and service tickets in a timely and professional manner
* Engage with customers to determine their needs and provide personalized solutions
* Make outbound calls to dealers and state motor vehicle agencies to obtain vehicle title status and resolve issues
* Use arenaflex proprietary software for research, data entry, and account follow-up activity
* Follow instructions and maintain workflow standards
* Adhere to all company policies and procedures
* Attain production and quality goals

**Education and Experience:**

* High School Diploma/GED and 3 years' experience in a related field; OR
* Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR
* 5 years' experience in a related field
* One year of experience in a customer service position
* Verbal and written communication skills
* Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier
* Intermediate knowledge of PC software applications (such as, MS Office, Excel, and Outlook)
* Data entry skills
* Ability to type 35 WPM or greater at 99.6% accuracy

**What We Look For (Preferred):**

* Knowledge of client requirements for DMV and related documents
* Knowledge of various state DMV forms and their usage by the company
* Knowledge of arenaflex proprietary software
* Knowledge of state abbreviations

**Workplace Environment:**

* Ability to perform routine and repetitive production work
* Ability to sit for long periods of time
* Prolonged exposure to computer screens that may lead to eyestrain
* Ability to work a variable shift

**Career Growth Opportunities and Learning Benefits:**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Care Specialist II, you'll have access to:

* Ongoing training and development opportunities
* Career advancement opportunities within the company
* A dynamic and supportive work environment
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off

**Work Environment and Company Culture:**

* arenaflex is a remote-friendly company that offers flexible work arrangements to support work-life balance
* Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction
* We're committed to creating a diverse and inclusive work environment that values and respects all employees

**Compensation, Perks, and Benefits:**

* Competitive salary and benefits package
* Ongoing training and development opportunities
* Career advancement opportunities within the company
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Flexible work arrangements to support work-life balance

**How to Apply:**

If you're passionate about delivering exceptional customer care and have a knack for problem-solving, we want to hear from you! Apply now to join our dynamic team of Customer Care Specialists at arenaflex.

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