**Experienced Customer Operations Specialist – Remote Part-Time Opportunity**
At arenaflex, we're revolutionizing the way non-profit organizations conduct online raffles with our innovative web hosting platform. As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more charities and community groups achieve their fundraising goals. We're now seeking a highly skilled and motivated Customer Operations Specialist to join our remote team on a part-time basis.
**About arenaflex**
arenaflex is a pioneering web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our platform offers a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our innovative features include:
* Easy-to-use raffle creation and management tools
* Secure payment processing
* Automated ticket generation and distribution
* Real-time reporting and analytics
* Compliance features to help organizations adhere to local regulations
**The Role**
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you will be responsible for:
* Managing customer support via email and phone
* Handling inbound sales inquiries
* Creating user guides and documentation
* Assisting in developing outbound sales strategies (with potential commission structure)
* Learning and advising on Australian raffle regulations
* Becoming an expert in arenaflex's platform and features
* Managing and resolving support tickets efficiently
* Guiding clients through permit applications and raffle setup processes
* Staying updated on industry trends and regulatory changes
* Contributing to various projects as needed
**Key Responsibilities:**
* Provide exceptional customer support via email and phone, ensuring timely and effective resolution of customer inquiries
* Handle inbound sales inquiries, providing information and guidance on arenaflex's platform and features
* Create user guides and documentation to support customer understanding and adoption of our platform
* Assist in developing outbound sales strategies, including potential commission structures
* Stay up-to-date on Australian raffle regulations, providing expert advice and guidance to clients
* Develop and maintain in-depth knowledge of arenaflex's platform and features, providing expert support and guidance to clients
* Manage and resolve support tickets efficiently, ensuring timely and effective resolution of customer issues
* Guide clients through permit applications and raffle setup processes, ensuring seamless onboarding and adoption of our platform
* Stay updated on industry trends and regulatory changes, providing expert advice and guidance to clients
**Qualifications:**
* Excellent communication skills (written and verbal)
* Strong problem-solving abilities
* Proficiency with technology and quick learner of new systems
* Self-motivated and able to work independently
* Adaptable to a fast-paced, evolving startup environment
* Previous customer service experience preferred
* Interest in or experience with non-profit sector is a plus
* Reliable internet connection and quiet work environment for remote work
**What We Offer:**
* Remote work opportunity
* Part-time schedule (20 hours/week, flexible scheduling)
* Competitive hourly rate of $30 per hour
* Superannuation at 11% of earnings
* Pro-rata entitlements for annual leave and sick leave
* Public holiday entitlements
* Opportunity for growth into a full-time operations role as the company expands
* Chance to make a real impact in a small, growing business
**Why Join arenaflex?**
* Be part of a dynamic and innovative startup that's making a real difference in the non-profit sector
* Work with a talented and passionate team that's dedicated to delivering exceptional customer support and service
* Enjoy a flexible and remote work arrangement that allows you to balance your work and personal life
* Develop your skills and expertise in a fast-paced and evolving startup environment
* Contribute to the growth and success of a company that's committed to making a positive impact
**How to Apply:**
If you're a motivated and experienced customer operations professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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