**Experienced Customer Relationship Representative - Remote Seasonal Opportunity**

**Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and innovate in the eCommerce industry.**

Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.

**About arenaflex**

arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. With a strong commitment to customer satisfaction and a passion for innovation, we have built a thriving eCommerce department that continues to grow and evolve. Our team is dedicated to providing exceptional customer service, and we are seeking a talented individual to join us in this mission.

**Key Responsibilities**

As a Customer Relationship Representative, you will be responsible for:

* Providing outstanding customer service to all eCommerce customers via phone, email, and chat
* Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
* Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
* Ordering replacement plants for customers
* Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
* Exceeding service level expectations with all internal and external customers

**Essential Qualifications**

* Minimum 2 years of experience in a customer service role or similar position
* Minimum 2 years of experience with Microsoft Office
* Salesforce experience is a plus, but not a necessity
* Relevant college coursework preferred
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills

**Preferred Qualifications**

* Experience in the gardening or eCommerce industry
* Knowledge of Proven Winners plants and products
* Familiarity with CRM software and statistical data reporting
* Ability to learn and adapt quickly to new technology and systems

**arenaflex Culture**

At arenaflex, we value our employees and strive to create a positive, inclusive work environment. Our core values are:

* **Row Together**: We serve each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships.
* **Do The Right Thing**: We make ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other.
* **Look Around Corners**: We take calculated risks, simplify processes, and approach new ideas with a growth mindset.
* **Embrace Challenges**: We anticipate and attack challenges, recognizing mistakes as learning experiences and owning our responsibilities.
* **Live Long & Prosper**: We create and maintain a safe and healthy facility, seeking harmony between personal and professional time.
* **Reach For The Stars**: We take pride in producing the highest quality products and services that exceed our customers' expectations.

**Benefits**

* Competitive hourly rate starting at $16.50 per hour
* Opportunity to work from home
* Flexible scheduling to accommodate your needs
* Seasonal position with a 6-month duration
* Opportunities for career growth and professional development

**How to Apply**

If you are a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Application Instructions**

To apply, please visit our website at and submit your application, including:

* A cover letter outlining your experience and qualifications
* A resume highlighting your customer service experience and relevant skills
* Answers to the following questions:
+ What makes you a great fit for this role?
+ Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
+ Do you reside in Michigan or Ohio?
+ Do you know that this is a seasonal position, lasting around 6 months?

We are an equal opportunity employer and welcome applications from diverse candidates.

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