**Experienced Customer Service Coordinator (Remote) - Swing Shift: 10am-7pm CST**

At arenaflex, we're on a mission to provide exceptional living experiences for individuals and families across the nation. As a Customer Service Coordinator, you'll play a vital role in delivering top-notch service to our residents, technicians, and project site team members. If you're passionate about customer satisfaction, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

**About arenaflex**

arenaflex is a nationally recognized leader in apartment community management and development. Our team members are dedicated to making a positive impact in the lives of our residents, and we're committed to creating a workplace that's dynamic, rewarding, and challenging. With a focus on innovation, diversity, and mutual respect, we're proud to be a mission-driven organization that values teamwork and excellence.

**Responsibilities**

As a Customer Service Coordinator, you'll be responsible for:

* Providing exceptional customer service to residents, technicians, and project site team members in a fast-paced environment
* Receiving emergency and non-emergency service requests via online, email, or calls from residents
* Handling all calls, including troubleshooting and scheduling resident service request needs
* Identifying repeat, reoccurring, or outstanding requests and taking appropriate action to escalate and resolve
* Prioritizing calls according to urgency and importance
* Creating work orders and dispatching accordingly
* Scheduling work orders to ensure timely completion
* Monitoring voicemails and ensuring calls are returned and queues are cleared by the end of each day
* Handling customer questions and concerns regarding service requests
* Dispatching and scheduling pest control work orders
* Providing scheduling support for Deployed Spouses Program

**Requirements**

To be successful in this role, you'll need:

* A high school diploma or GED equivalent
* 1-3 years of relevant work experience
* Advanced skills with Microsoft Office applications
* Outstanding verbal and written communication skills
* Excellent customer service skills
* Superb attention to detail
* Ability to manage time effectively
* Ability to make decisions and solve problems
* Ability to adapt and prioritize within a fast-paced environment

**Preferred Qualifications**

While not required, we're looking for candidates with:

* Extensive customer service or administrative experience
* Experience with Yardi or other property management software
* Experience with scheduling/work order service ticket platforms

**Compensation and Benefits**

As a valued member of our team, you'll enjoy:

* A competitive hourly rate of $16.34 - $16.71
* Generous time off policies, including 11 paid holidays (12 for MA employees) and accrued time off
* Comprehensive medical, dental, and vision plan options
* 401(k) plan options with a company match
* Flexible spending account, dependent care flexible spending account, and health savings account options
* Long-term disability and voluntary short-term disability
* Basic term life insurance and AD&D
* Optional supplemental life insurance
* Health expense reimbursement program
* Tuition reimbursement program and continuous training and development opportunities
* Wellbeing program, employee assistance program, and commuter and parking reimbursement options
* Employee corporate discount programs
* Flexible and/or hybrid schedules available for certain roles
* Employee relief program supporting employees with unexpected hardships

**Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace that's dynamic, rewarding, and challenging. We offer:

* A job you can be proud of: We're a nationally recognized leader in apartment community management and development, dedicated to making a positive impact in the lives of our residents.
* A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic, and rewarding workplace.
* A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.
* A team that cares: We value teamwork, innovation, diversity, and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

**How to Apply**

If you're passionate about customer service and want to join a dynamic team that's making a difference, apply now! Please submit your application through our website. We can't wait to hear from you!

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