**Experienced Customer Service Representative – Airport Location at arenaflex**
Join arenaflex, a leading mobility company, as we continue to revolutionize the way people move around the world. With a shared vision to be the world's best and most trusted mobility company, we're looking for a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative at our Eagle County Regional Airport location.
**About arenaflex**
arenaflex is a privately owned automotive rental and leasing company that operates the Enterprise Rent-A-Car and National Car Rental brands. We've been consistently named one of the top places to work, and we're committed to providing our customers with exceptional service and a seamless rental experience. With a strong focus on innovation and customer satisfaction, we're constantly looking for ways to improve and expand our services.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll play a critical role in providing a high level of customer service to both internal and external customers. You'll work closely with our team to ensure that our customers receive the best possible experience, whether they're renting a car or seeking assistance with their rental needs. This is a fast-paced and dynamic role that requires excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer service.
**Key Responsibilities**
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns, check-ins and exit kiosk transactions
* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
* Perform miscellaneous and backup duties job-related duties as assigned
**Available Schedule**
* Monday: 12:30PM - 9:00PM
* Tuesday: 12:30PM - 9:00PM
* Wednesday: 12:30PM - 9:00PM
* Thursday: 12:30PM - 9:00PM
* Friday: 12:30PM - 9:00PM
* Saturday: OFF
* Sunday: OFF
**Benefits and Perks**
* Paid time off
* Employee rental car discounts
* Retirement savings plan including 401k with matching profit sharing
* Health Insurance
* Life Insurance
* Dental Insurance
* Vision Insurance
* Training and development
* Bonus incentives
* Opportunity to work in a fast-paced and dynamic environment with a team of passionate and dedicated professionals
**Requirements**
* Must be at least 18 years of age
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol related conviction on driving record in the past 5 years
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Must have at least 6 months customer service experience in a fast-paced environment
* Must have worked 12 (twelve) months or more at most recent employer
* Experience working late nights preferred
**Why Join arenaflex?**
At arenaflex, we're committed to providing our employees with a positive and supportive work environment that fosters growth and development. We offer a range of benefits and perks that will help you achieve your career goals and enjoy a better work-life balance. If you're passionate about delivering exceptional customer service and working in a dynamic and innovative company, we'd love to hear from you!
**How to Apply**
If you're interested in joining our team as a Customer Service Representative at arenaflex, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience!
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